Returns Policy

Damaged or incorrect orders

If something arrives damaged, or is not what you ordered, contact us within seven days of delivery with your order number and photographs of the item and the packaging. We will replace it or refund it.

Unopened products

Unopened products in their original sealed packaging may be returned within the window stated at checkout. Return shipping is the customer’s responsibility unless the error was ours.

Products we cannot accept back

For health and safety reasons, opened or unsealed consumable products cannot be returned.

Refunds

Approved refunds go back to the original payment method. Processing time depends on your bank, typically a few business days after we issue it.

Starting a return

Message us through the contact page with your order number and the reason. Do not send anything back before we reply, or we may not be able to trace it.

Last updated September 2, 2026